RAS3 Privacy Policy

Last Modified: October 8, 2025

 

Introduction


This Privacy Policy outlines RAS3 ("we", "our" or "the Company") practices with respect to information collected from users who access our website at https://www.ras3.com ("Site"), use our services, participate in our SMS programs, or otherwise share personal information with us (collectively: "Users").


Grounds for Data Collection


Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter "Personal Information") is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.


When you use the Site or subscribe to our SMS program, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.


We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.


What Information We Collect


We collect two types of data and information from Users.


Non-Personal Information


The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site ("Non-personal Information"). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).


Personal Information


The second type of information is Personal Information which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

  • Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g.MAC address and UUID) and other information which relates to your activity through the Site.
  • Registration Information: When you register to our Site or services you will be asked to provide us certain details such as: full name, e-mail address, physical address, phone number, and other relevant information.
  • Contact Center and Communication Information: When you interact with our contact center via phone, email, chat, or SMS, we may collect your communication preferences, interaction history, inquiry details, and any information you provide during these interactions.
  • SMS Program Information: When you opt-in to receive SMS messages from us, we collect your mobile phone number, carrier information, opt-in timestamp, and communication preferences.
  • Payment Information: If you make purchases through our services, we may collect billing information, payment card details (processed securely through third-party payment processors), and transaction history.
  • Customer Service Information: Records of your communications with our support team, including call recordings, chat transcripts, and correspondence.


SMS Messaging and Contact Center Communications


SMS Program Overview


By opting into our SMS messaging program, you agree to receive text messages from RAS3 at the mobile phone number you provided. These messages may include:

  • Service updates and notifications  Appointment reminders
  • Customer support responses
  • Account alerts and security notifications
  • Promotional offers and marketing messages (if you've opted in)  
  • Transactional messages related to your account or services


How to Opt-In to SMS Messages


You may opt-in to our SMS program by:

  • Texting a designated keyword to our short code or phone number
  • Providing your mobile phone number and consent through our website or mobile app  
  • Providing verbal or written consent to our contact center representatives
  • Checking the SMS opt-in box during registration or checkout


Message Frequency and Charges


  • Message frequency varies depending on your interaction with our services and the type of messages you've opted into
  • We will not send promotional messages outside of permitted hours (8:00 AM to 9:00 PM in your local time zone)
  • Standard message and data rates may apply according to your mobile carrier's plan
  • We are not responsible for any charges from your mobile carrier
  • You will always be able to identify that messages are from RAS3


SMS Terms and Conditions


By participating in our SMS program, you confirm that:


  • You are the account holder or have authorization to use the mobile phone number provided  You consent to receive automated text messages from RAS3 for marketing purposes
  • You provide your prior express written consent as required by the Telephone Consumer Protection Act (TCPA)  Your consent is not a condition of purchase
  • You understand that message and data rates may apply based on your mobile carrier's plan


Opting Out of SMS Messages


  • You may opt-out of receiving SMS messages at any time through any reasonable means, including by:  
  • Replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message
  • Sending an email to support@ras3.com requesting removal  Contacting our customer support team at 305-776-1984
  • Updating your preferences in your account settings
  • Any other reasonable communication expressing your desire to opt-out


After opting out, you will receive one final confirmation message within 10 days. Once processed, you will not receive further marketing messages from RAS3. You may still receive transactional or service-related messages that are necessary for your use of our services, such as appointment confirmations or security alerts.


SMS Support and Help


For assistance with our SMS program:


  • Reply HELP to any message for support information
  • Contact our customer service at support@ras3.com or 305-776-1984
  • Visit our website at https://www.ras3.com for additional support resources


Contact Center Communications


When you contact our customer service center, we may:


  • Record phone calls for quality assurance and training purposes  
  • Store transcripts of chat and email communications
  • Monitor communications to improve service quality and resolve disputes
  • Use automated systems and AI-powered tools to assist with your inquiries


You will be notified at the beginning of phone calls if the conversation is being recorded.


How We Receive Information About You


We receive your Personal Information from various sources:


  • When you voluntarily provide us your personal details to register on our Site or opt into our services  
  • When you use or access our Site or contact center in connection with your use of our services
  • When you opt-in to receive SMS messages or other communications
  • From third party providers, services and public registers (for example, traffic analytics vendors, SMS gateway providers) From telecommunications carriers in connection with SMS delivery and compliance


How We Use Your Information


We do not rent, sell, or share Users' information with third parties except as described in this Privacy Policy.


We may use the information for the following purposes:


  • Communicating with you: Sending you notices regarding our services, providing you with technical information, responding to customer service issues, and delivering SMS messages you've opted into
  • Service Delivery: To provide, maintain, and improve our contact center services and SMS program
  • Customer Support: To respond to your inquiries and provide assistance through our contact center
  • Notifications: To send you important service updates, appointment reminders, and account alerts via SMS or other channels
  • Marketing: To communicate with you about products, services, and promotional offers (only if you've consented)
  • Analytics: Conducting statistical and analytical purposes to improve the Site, contact center operations, and SMS program effectiveness
  • Compliance: To comply with legal obligations, including TCPA (Telephone Consumer Protection Act) and other telecommunications regulations
  • Security: To detect and prevent fraud, abuse, and security incidents


Third-Party Sharing


In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies and subcontractors.


We may share Personal Information with trusted third party providers, who may be located in different jurisdictions, for the following purposes:


  • Hosting and operating our Site and contact center infrastructure
  • SMS gateway and messaging platform providers for delivering text messages  
  • Telecommunications carriers for message routing and delivery
  • Customer relationship management (CRM) systems  
  • Cloud storage and data processing services
  • Analytics providers to evaluate the success of our communications and services  
  • Marketing automation platforms (with your consent)
  • Customer support tools and ticketing systems


We may also disclose information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies, including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) collaborate with law enforcement agencies.


User Rights


You may request to:


  • Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information  
  • Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format
  • Request rectification of your personal information that is in our control  
  • Request erasure of your personal information
  • Object to the processing of personal information by us
  • Request to restrict processing of your personal information by us
  • Withdraw consent for SMS communications at any time without affecting prior communications  
  • Lodge a complaint with a supervisory authority


Please note that these rights are not absolute and may be subject to our legitimate interests and regulatory requirements.


To exercise any of these rights, please contact our Data Protection Officer at privacy@ras3.com.


Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies.


For SMS program participants:


  • Mobile phone numbers will be retained for the duration of your participation in the program
  • After opting out, we will retain your number on our suppression list indefinitely to honor your opt-out preference and comply with TCPA requirements  
  • Communication logs and consent records will be retained for at least 5 years as required by TCPA and other applicable regulations
  • Opt-out requests will be processed immediately or within 24 hours, with confirmation sent within 10 days


We may rectify, replenish or remove incomplete or inaccurate information at any time and at our own discretion.


Cookies


We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.


A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier.


The Site uses the following types of cookies:


a. Session cookies: Stored only temporarily during a browsing session and deleted when the browser is closed

b. Persistent cookies: Saved on your computer for a fixed period and used to remember your preferences for repeat visits

c. Third party cookies: Set by other online services who run content on the page you are viewing, such as analytics companies


You may remove cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly.


We also use Google Analytics to collect information about your use of the Site. We use this information only to improve our Site and services. We do not combine the information collected through Google Analytics with personally identifiable information. Google's use and sharing of information collected by Google Analytics is restricted by the Google Analytics Terms of Use and Google Privacy Policy.


Third Party Collection of Information


Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them.


This Privacy Policy does not apply to the practices of companies that we do not own or control, including SMS gateway providers, telecommunications carriers, or other third parties to which we may disclose information as set forth in this Privacy Policy.


How We Safeguard Your Information


We take great care in implementing and maintaining the security of the Site, contact center systems, and your information. We employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorized use of any such information. We require any third party to comply with similar security requirements.


For SMS communications specifically:


  • We use secure, encrypted connections for transmitting SMS data
  • Mobile phone numbers are stored in secure databases with restricted access
  • We comply with TCPA regulations and industry best practices for SMS security  
  • We regularly audit our SMS providers for security and compliance


Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site or services, and we make no warranty, express, implied or otherwise, that we will prevent such access.


Transfer of Data Outside the EEA


Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection (such as Standard Contractual Clauses).


For California residents: If we share your personal information with third parties, we will ensure appropriate safeguards are in place as required by the CCPA.


Marketing


We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials concerning our services, which we believe may interest you.


Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. For SMS marketing specifically, you can reply STOP at any time. If you unsubscribe we will remove your contact information from our marketing distribution lists.


Please note that even if you have unsubscribed from receiving marketing messages, we may send you other types of important communications without offering you the opportunity to opt out. These may include transactional messages, service announcements, security alerts, or administrative notices necessary for your use of our services.


Corporate Transaction


We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.


Minors


We understand the importance of protecting children's privacy, especially in an online environment. The Site and our SMS program are not designed for or directed at children under 18. Under no circumstances shall we allow use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at privacy@ras3.com.


Updates or Amendments to This Privacy Policy


We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy Policy. The last revision will be reflected in the "Last Modified" section. Your continued use of the Platform or SMS program, following the notification of such amendments, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.


For SMS program participants, we may notify you of material changes via text message.


Compliance with Regulations


We comply with applicable regulations governing SMS communications and data privacy, including but not limited to:


SMS and Telecommunications:


  • Telephone Consumer Protection Act (TCPA)  
  • CAN-SPAM Act
  • CTIA Messaging Principles and Best Practices
  • Mobile Marketing Association (MMA) Guidelines  
  • State-specific telecommunications regulations
  • National Do Not Call Registry requirements
  • FCC regulations on automated calling and texting


Data Privacy:


  • California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)  
  • General Data Protection Regulation (GDPR) for EU residents
  • State privacy laws where applicable


Key Compliance Commitments:


  • We obtain prior express written consent before sending marketing SMS messages  
  • We honor all opt-out requests through any reasonable means within 24 hours
  • We maintain do-not-contact lists and respect the National Do Not Call Registry  
  • We send messages only during permitted hours (8:00 AM - 9:00 PM local time)  
  • We clearly identify ourselves in all messages
  • We provide easy opt-out mechanisms in every message
  • We maintain comprehensive records of consent and communications


How to Contact Us


If you have any general questions about the Site, our SMS program, or the information we collect about you and how we use it, you can contact us at:


Email: info@ras3.com

Support: support@ras3.com

Phone: 305-776-1984

Mail: 6000 SW 135th Terrace, Miami, FL 33156

Data Protection Officer: privacy@ras3.com


For SMS-specific inquiries, reply HELP to any message or contact customer support using the information above.


Company Details:

RAS3

6000 SW 135th Terrace

Miami, FL 33156

Phone: 305-776-1984

Email: support@ras3.com

Website: https://www.ras3.com